PRE ACADEMY : GOVT JOBS PREP
Quick answers to common issues • Suitable for IBPS/SBI configurations ONLY
Pre Academy FAQs
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What is PRE-ACADEMY : Govt Jobs Prep?
Overview
PRE-ACADEMY is an educational platform dedicated to providing high-quality study materials, resources, and courses for various exams and academic subjects.
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How can I access the study materials and resources?
Access
You can easily access all study materials, resources, and course contents directly through our official website or via our mobile application platforms.
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Are the study materials updated and relevant?
Updated
Yes, all our study materials, mock tests, and notes are regularly updated to align strictly with the latest exam patterns, syllabus requirements, and trends.
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Are the courses interactive, and how can I enroll?
Courses
Yes, our courses include interactive video lessons, practice sessions, and expert guidance. You can browse and enroll directly via the Courses section on our platform.
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Can I access the materials and courses on mobile devices?
Mobile Friendly
Yes, our website and learning portal are fully optimized for mobile devices, and you can also use our official mobile application for seamless on-the-go learning.
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Do you offer personalized assistance or tutoring?
Support
We provide dedicated doubt clearance sessions, community discussion groups, and expert support channels to assist you throughout your preparation journey.
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How can I contact customer support?
Contact
You can reach out to our support team via phone at 9403892328, via email at info@preacademy.co.in, or through our active Telegram channels and discussion groups.
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Is my personal information safe on your website?
Secure
Yes, we prioritize your privacy and strictly adhere to our Privacy Policy to ensure all your personal and account details remain safe and secure.
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Do you offer any free trial or demo for courses?
Demos
We offer sample resources, free study modules, and introductory lectures so you can explore course quality before making a purchase.
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How can I make a payment for the courses or materials?
Payments
Payments can be securely made via multiple digital gateways supported on our platform, including UPI, Credit/Debit cards, Net Banking, and wallet services.
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Can I get a refund if I’m not satisfied with a course or purchase?
Policy
Refund requests are governed by our official Return and Refund policy. Please check our terms or contact support directly to check eligibility for your specific purchase.
Form Fill-up FAQs
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I filled the form and payment is done, but I didn’t receive any email (only SMS). What should I do?
Check “Fee Paid”
Take a printout (or download) of your application. If “Fee Paid” is mentioned anywhere on the form/receipt, your payment is successful.
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I made the payment but the form shows “Fee Unpaid”. What should I do?
Retry payment
Make the payment again. The previous failed transaction amount will be refunded by the gateway/bank automatically.
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I filled the declaration with blue pen instead of black. Is it a problem?
Accepted
No issue. Your form will still be structurally accepted.
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I filled the form wrongly and resubmitted. Which form is valid?
Last form valid
Only the last submitted form is treated as valid. Fees paid for earlier incorrect submissions are not refundable.
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My photograph does not have a light background. Will it be rejected?
Usually OK
No, your form will not be rejected for this alone. However, prefer a light/white background for best compliance.
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I signed with blue ink instead of black. Is it acceptable?
Accepted
Yes, there is generally no issue. The form will be accepted safely.
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In an SBI form, I missed writing DOB in the declaration. What happens?
Accepted
No problem—your form profile remains accepted.
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I missed some part in the hand-written declaration. What should I do?
Usually accepted
Based on multiple student submissions in earlier cycles, forms with minor omissions in the declaration (e.g., missed DOB or one phrase) have been accepted. We have no verified cases where a form was rejected only for this reason.
What you can do:
What you can do:
- Do not panic. Keep the acknowledgement and application printout safe.
- Carry a correct declaration (rewritten properly) to future stages (document verification/biometrics) in case it is asked.
- If the portal offers an edit window, upload the corrected file there.
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From where should I get the Computer Certificate?
Govt recognized
Any Government recognized institute/certificate framework is considered valid.
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Do I need to give DigiLocker access during application?
Voluntary
Short answer: It’s optional/voluntary. You can choose Yes or No; there is generally no issue with form acceptance just because of this choice, unless the official notification specifically makes it mandatory.
- Why it’s asked: To auto-fetch documents (e.g., 10th certificate) directly from DigiLocker for convenience.
- If you choose “No”: Simply upload the required scanned documents as per the given specifications.
- Change later: If an edit window is provided, you may link DigiLocker at that time as well.
- Revoke access: You can remove any granted access from your DigiLocker account settings (look for Linked Apps/Services or Manage Consents).
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Can I change my exam centre after submission?
Not allowed
No. Once the centre allocation completes, it cannot be changed.
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Which pages of the admit card should I print?
First page
Print only the first page unless the notification specifically asks for instructional sheets.
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While downloading the admit card, it shows “Incorrect Password”. What should I do?
DOB format
Enter the password in the correct format notation. In most cases, the password is your Date of Birth in DD-MM-YY or Registration ID + DOB combination.
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Exam counted: SBI vs IBPS
Quick note
SBI: Only Mains level appearances are counted.
IBPS: Preliminary stages are counted.
IBPS: Preliminary stages are counted.
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SBI : Exact text for the hand-written declaration
Copy as is
Write in English (not in CAPITALS):
“I, ______ (Name of the candidate), Date of Birth ______, hereby declare that all the information submitted by me in the application form is correct, true and valid. I will present the supporting documents as and when required. The signature, photograph and left thumb impression is of mine”.
Left Thumb Impression: If a candidate is not having left thumb, he/she may use right thumb for applying.
“I, ______ (Name of the candidate), Date of Birth ______, hereby declare that all the information submitted by me in the application form is correct, true and valid. I will present the supporting documents as and when required. The signature, photograph and left thumb impression is of mine”.
Left Thumb Impression: If a candidate is not having left thumb, he/she may use right thumb for applying.
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IBPS: Exact text for the hand-written declaration
Copy as is
Write in English clearly (not in CAPITALS):
“I, _______ (Name of the candidate), hereby declare that all the information submitted by me in the application form is correct, true and valid. I will present the supporting documents as and when required.”
“I, _______ (Name of the candidate), hereby declare that all the information submitted by me in the application form is correct, true and valid. I will present the supporting documents as and when required.”
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SBI: Photograph specifications
200×230 px • 20–50 KB
- Recent passport-style colour photo against a light/white background canvas.
- Look straight at the camera lens with a relaxed face. Avoid harsh shadows/red-eye.
- No caps/hats/dark glasses. Religious headwear is allowed but must not cover the face.
- Dimensions: 200 × 230 px (preferred)
- File size: 20–50 KB (adjust DPI/colours if larger)
- Retain ~8 copies of the same photograph for later verification cycles.
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SBI: Signature, Left Thumb Impression & Declaration image specs
Follow exact sizes
- Signature: on white paper with black ink • 140 × 60 px (preferred) • 10–20 KB • Clear and visible.
- Left Thumb Impression: on white paper using black/blue ink • JPG/JPEG • 240 × 240 px at 200 DPI (≈3 cm × 3 cm) • 20–50 KB.
- Hand-written Declaration (image): write in English clearly on white paper with black ink • JPG/JPEG • 800 × 400 px at 200 DPI (≈10 cm × 5 cm) • 50–100 KB.
- All three must be of the candidate only. Do not use CAPITAL LETTERS in the declaration text.
Do’s & Don’ts of Photo Capture
- Do: Use a light/white background with adequate light; look straight at camera.
- Don’t: Upload tiny/low-quality photos; wear coloured glasses/sunglasses/caps.
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IBPS: Documents to keep ready before applying (upload)
Checklist
Keep scanned images of:
- Photograph Profile
- Signature Layer
- Left Thumb Impression
- Hand-written Declaration
- SSC/SSLC/10th Certificate matrix
- Category/other certificate as per notification (Clause K(ix), if applicable)
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IBPS : Signature, Left Thumb Impression & Declaration image specs
Follow exact sizes
- Signature: on white paper with black ink • 140 × 60 px (preferred) • 10–20 KB • Clear and visible.
- Left Thumb Impression: on white paper using black/blue ink • JPG/JPEG • 240 × 240 px at 200 DPI (≈3 cm × 3 cm) • 20–50 KB.
- Hand-written Declaration (image): write in English clearly on white paper with black ink • JPG/JPEG • 800 × 400 px at 200 DPI (≈10 cm × 5 cm) • 50–100 KB.
- All three must be of the candidate only. Do not use CAPITAL LETTERS in the declaration text.
Do’s & Don’ts of Photo Capture
- Do: Use a light/white background with adequate light; look straight at camera.
- Don’t: Upload tiny/low-quality photos; wear coloured glasses/sunglasses/caps.
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Can't find an answer to your question?
Support
If you can't find an answer to your specific query, feel free to reach out to our support team directly through our Contact Us page, helpline numbers, or Telegram discussion groups.
Disclaimer
FAQs No. 3, 5, 6, 7 & 8 are created by receiving reviews/experiences from students and are not an official confirmation. PRE ACADEMY is not responsible for any form rejection. Always follow the official registration notification instructions strictly.